Buyers Policy

From The Heart Market is a website where you can buy handmade products directly from a wide range of sellers in the United States.

By using From The Heart Market you understand that:

  • You are not purchasing directly from FTH Market, rather you’re purchasing from independent shop owners and creative sellers on our marketplace.
  • You understand that FTH Market does not guarantee or endorse any items sold on FTH Market or content posted by sellers.
  • You understand that each shop owner has their own shipping methods and prices, shop policies, return policies, and processing times.

Purchasing Items On FTH Market

When you make a purchase on FTH Market you’re buying directly from an independent shop owner who has their own processing times, return policies, payment options, and products.

By making a purchase on FTH Market you agree to the following:

  • You have read the seller’s terms and conditions before checkout
  • You have provided accurate shipping information to the seller
  • You have read the product description thoroughly

Reviewing Items On From The Heart Market

Buyers can leave reviews for sellers after purchases are made. Reviews are extremely helpful to both buyer and seller and we encourage you to leave reviews for all purchases made.

Reviews should be based on the following areas:

  • Quality of the product itself
  • Customer service of the seller

Reviews should not be based on shipping company handling or delivery of the product purchased.

Communicating with From The Heart Market Sellers

You can communicate directly with sellers at FTH Market. Each seller’s shop has a dedicated contact form for you to reach out directly to the shop owner. You can start a conversation with a shop owner by using the “Ask The Seller A Question” contact form on the left sidebar of their personal shop. You an also click the “Ask Owner” link on product pages to be directed to the ask a seller contact form.

Contact with sellers on FTH Market should be limited to:

  • Questions about a product or order
  • Questions about customization
  • General shop information

You may not use the FTH Market contact form for the following:

  • Sending unsolicited advertising, requests for donations, and/or spam
  • Harassing another buyer or seller
  • Interfering with a transaction or business of another shop owner
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